// professional_career

Patricio Fabián
Parra Galia

Telecommunications & IT Infrastructure · Engineer

Experience

5 positions

IT Application Support Analyst

Current

ICON Clinical Research · Netherlands

Oct 2025 – Present

On-site technical support for applications and systems in a highly regulated clinical research environment, ensuring operation, maintenance, compliance, and availability.

IT Administrator

Radial Netherlands B.V. · Netherlands

Apr 2023 – Oct 2025

Managed and supported IT infrastructure across multiple European locations: Netherlands, Belgium, Germany, Poland, Italy, and the UK.

Network Administrator & Support

ACFCAPITAL S.A. · Chile

May 2019 – Jan 2021

Managed and maintained the company's network infrastructure. Provided technical support for end users, troubleshooting hardware and software issues.

Network Administrator & Support

Laboratorio Biosano S.A. · Chile

Jan 2014 – May 2019

Administered local and wide area networks, ensuring continuous uptime. Assisted in server maintenance, backup processes, and system upgrades.

IT Support

Adventist Schools CASS · Chile

Jan 2010 – Jan 2014

Provided technical support for students and staff in educational environments. Maintained computer labs and network connectivity.

Technical skills

01

Networking & Security

FortinetCisco ASAMerakiUniFiMikrotikVPN
02

Systems Administration

Windows ServerActive DirectoryLinuxNagiosZabbix
03

Virtualization & Cloud

VMwareHyper-VAWSOffice 365Oracle VM
04

Endpoint Management

Dell WMSSOTI MDMZebraVDIThin Clients

Education

Bachelor's Degree in Telecommunications, Connectivity, and Networks Engineering

Instituto Profesional INACAP · Santiago, Chile

4 years · HBO bachelor's level

2014

Certificate in Applied Project Management

Instituto Profesional INACAP · Santiago, Chile

1 year · HBO bachelor's level

2015

ITIL® Foundation Certificate in IT Service Management

Netsolution Learning · Santiago, Chile

20 hours

2018

Certifications

ITIL® Foundation Certificate

Netsolution Learning

2018

Applied Project Management

Instituto Profesional INACAP

2015

Languages

Spanish
Native
English
Professional

References

Available upon request. Listed below as per CV.

JM

Jose Márquez

IT Manager

Laboratorio Biosano S.A.

jmarquez@biosano.cl
PC

Patricio Cisterna

IT Manager

ACFCAPITAL S.A.

pcisterna@acfcapital.cl
PG

Pawel Gogacz

IT Manager

Radial Europe

pgogacz@radial.com